Disruptive CMO Marketing

Thought provoking marketing ideas focused on Leadership, Strategy, Creativity, Innovation and Digital marketing. I am a Vice President of Marketing with experience in CPG (eg Heineken) and technology (Microsoft). This is a personal blog.

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Filip Wouters
Filip Wouters

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Live your brand values: Amplifying customers reviews

Domino's is posting online customer reviews - positive and negative - on a Times Square billboard in Crispin, Porter + Bogusky's latest high-profile stunt for the brand.

It's all part of a promotion for its Domino's Tracker service, which lets customers track their pizza order at all stages of the delivery process, even down to which member of staff is dealing with it. A new feature of Domino's Tracker is that consumers now have the chance to post their feedback.

During the campaign, customers will also be able to upload photos if they choose, and if their feedback is posted on the 4,630 square foot billboard, they will receive a link to a video clip of their comment as it appeared.

 

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